Customer Testimonials
At NY Waterway, we like to think of our customers as family. What our customers think is important to us, and here you can view just a small selection of the many customer reviews we have on our services.
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Boris Musteata
Hi!
I would like to reiterate one more time the outstanding job of the steward, Will Nieves. Many people commuting between 39th Street Manhattan and Paulus Hook Jersey City noticed with a pleasant surprise the polite and positive attitude of Will Nieves and wanted to praise his outstanding behavior that makes our commute enjoyable.
Thanks Will. Thanks NY Waterway.
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Maria B.
“I wanted to write to let you know of my experience with one
of your customer service reps, Deanna. I was trying to get home to NJ
from NYC on New Years Eve and had some problems with first finding a Ferry Bus,
and then with a purchase of a ticket I made on my mobile phone. Your rep
was really helpful throughout my trip. I called her several times and she was
patient and helpful each time. She is a consummate professional and so
very pleasant to deal with that I wanted to write and let someone in your
organization know that she is such an asset to your company.”
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Eric
Hats off to the crew and captain of the Midtown-Port Imperial boat on Tuesday night. My wife dropped her wallet when leaving the boat. The captain personally drove to our house and delivered it to our door at the end of his shift! We are forever grateful. You guys are the best...
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Regan
"I wanted to reach out to give you excellent feedback on the Ferry Attendant - I ride Midtown to Paulus Hook and the man is absolutely wonderful; so helpful and kind."
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Lee Ellen Gorman
"Hello- after Super Storm Sandy, the building in Lower Manhattan where my company was located was heavily damaged from water and we were displaced for almost 11 mos. We were temporarily moved to Jersey City at the Goldman Sachs Tower. Those coming from NY had the option to use PATH or NY Waterway ferries. I actually used both however I wanted to comment on the service I experienced on the ferry. The crews were always polite and courteous. They had a heart, seeing someone a half a minute late running down the dock to the ferry, they would hold the boat. They always offered assistance to elderly, those with physical limitations and those with children, whether it be a hand to guide them off the boat or to hold back the crowds waiting to board the boat while these passengers stepped off. it was a little more expensive to take the ferry when compared to PATH but some days after work , all you wanted was a pleasant, friendly ride home and NY Waterway always provided this. I commuted from Eastern Long Island so between the LIRR and the subway, the ferry was golden. My company is since back in Lower Manhattan but I will look back at my experience to Jersey City in a positive way mainly because the extra commute was quite enjoyable. Thank you again."
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Jacqueline Donza
I just wanted to take this time to let you know that my President’s wife lost her cell phone this morning and now she has it. This is all thanks to your Customer Service Representative, Rita. I cannot thank Rita enough for the extra effort taken in order to find her iphone. Coming from a department that monitors the quality of customer service that we provide to our customers, I can understand how difficult it could at times. Thus, I hold the utmost respect when other companies provide excellent customer service as well. Please extend my appreciate and recommendation to those who will find this information useful as well as Rita. Thanks again. Have a great day!"
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Michelle Fleischer
"I just wanted to thank my bus driver for helping me make my Edgewater ferry to make it to Rosh hashana dinner. I am now very loyal to ny waterway and its people who help us get where we need to be."
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Sophia Lafi
"Seriously, your bus drivers and the guy selling the bus tickets #GreatJob #RaisesForEveryone @ridetheferry hahaha NY Waterway is perfect"
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Elise Droste @EliseDroste
'Willie Rae doing it again- being the most customer service oriented employee at @ridetheferry'
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Jose
"I know many people usually send complaints to this email however it is important to also give credit when people take their jobs seriously and make the everyday commute more pleasurable.
It would like to commend Cathy, one of your ticket agents I see every day on the boat.
Not only is she very professional with her attitude but most important, she always greats you with a smile and has the best of attitudes. It is a pleasure having her on the boat every day, she always makes the daily commute a little better. :)"
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Natasha @TashE228
"The only good thing about going to work this early is the beautiful ferry ride to Wall Street. Thanks @ridetheferry"
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Kelly R. Maguire @KellyRMaguire
"@ridetheferry is the best and the employees are so friendly!!"
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Joanna Belbey @Belbey
"@Kikidell taking @ridetheferry is such a treat #bestcommuteever"
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@monkeygirl09
"I've said this before and I'll say it again- the NY Waterway staff on the boats are the best. Always so helpful & pleasant."
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Joshua Baris
"This Thanksgiving I would like to personally say thank you to the NY Waterway. I am thankful that you have safely brought my wife, family and friends home after so many disasters such as the 9/11 attacks & the US Airways flight 1549. If it were not for the amazing commute that the NY Waterway provides, my wife would probably spend another 2 hours commuting to and from work each day. This equates to 5200 hours or 216 days of additional time I have spent with my wife thanks to you.
Additionally, because of your amazing ferry service you have helped my business as a leading Realtor along NJ's Gold Coast bringing many buyers to our area from NYC. Thanks again and I wish all of the employees for NY Waterway and their families a Happy Thanksgiving and Joyous Holiday Season! Warm regards, Joshua Baris "
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Art Rojas
@ridetheferry thank you! That was my first time riding the ferry :) beautiful way to start the day & make the voyage to Manhattan. #bigfan
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Stephanie Kathreptis
@ridetheferry kudos for a MUCH better commute this morning and for spending the extra money on extra buses for us
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Harris Markowitz
@ridetheferry The academy buses you have today are great!! Keep up the good work for all of us that live in #Hoboken.
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Megan Kara
Thank you @ridetheferry for making my commute from downtown Hoboken to lower Manhattan a breeze this week. Love the app!
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Cristin Riffle-Lash
@ridetheferry doing a great job today! Like clockwork! Thanks
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Jamie Kauffman
@ridetheferry I've gotta agree, riding the ferry was a breeze today, especially with the pre purchased ticket on their awesome app.
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Dan S
Going to NYC for the first time since #Sandy @ridetheferry from paulus hook. Pleasantly surprised to see larger ferry being used. Bravo!
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Mynor Martinez
Not for nothing but the @ridetheferry station from hoboken into wfc is beautiful. Plus, I'm on a boat with cushioned seats and heat.
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Ankur Rakshit
@ridetheferry No line at all today at Paulus Hook. Got there early, purchased the smartphone ticket in advance. Great job, #NYWaterway
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Mark Quigley
With PATH down and out, been riding the ferry @ridetheferry between Jersey City and Manhattan. Very impressed.
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Ryan Sullivan
@ridetheferry side note- your customer service must be incredible if you're answering tweets this late at night!
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Jen Dowd
Hi have been a NY Waterway customer for over ten years. Currently I am week day customer from Pier 79 to Paulus Hook. I commuted this week Wednesday-Friday. I arrived at Pier 79 Wednesday morning and had the fortune of speaking with James "Jimmy" a Waterway employee who spent several days at the terminal during the hurricane doing what he could to protect and maintain safety at the pier at his own personal risk. I experienced over the next several days unprecedented number of travelers (that is how it felt to me) and the Waterway staff remained professional, focused on efficiency and safety. Just wanted to thank the staff and let them know they are very much appreciated. Many thanks
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MJ Campbell
I'm using the Ferry from now on. No more driving in. Its so much easier anyway it seems.
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Cynthia Beaumont
I can't believe what a great job your doing with all the updates and so quickly answering everyone's questions always First Class service every step of the way! Thank You NY Waterway for being there for us and getting us to the city and home, nice to know we can always count on you!
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Gene Rotter
I was one of the first folks to make it back to Jersey on Wednesday since Sunday afternoon. Thanks for getting me home that day and it was great to see my friend Diane Turzyn
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Heidi Jeppesen Gornik
I'd like to say a HUGE thank you to both NY WATERWAY & ACADEMY BUS LINES for being proactive and getting the fantastic buses for the 42nd St loop this morning!! I was dreading the shuttle commute this morning, as it has just been so congested due to the extra commuters that the ferry is accommodating, but this actually made for a pleasant commute & I thank you dearly!
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Jacqueline Melecio
Hello there my name is Jacqueline & I have never taken the ferry before in my life until I had to choose between the buses or you guys due to the Path being out of service. Can I just tell you how happy & grateful I am to have discovered such a hidden gem! Not only do I get across the Hudson in about 10-12 minutes but I get to enjoy a scenic ride as well!! && the phone app is so convenient especially when one is in a rush to get across & has no time to wait in line; which are actually not bad anyway if it did come down to it. Anyway I have since followed you guys on twitter & instagram, amazing photos btw, I saw your tweet about being a featured commuter and I figured I’d get some details. Look forward to hearing from you.
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Priya Gupta
I have been taking the ferry from Paulus Hook to midtown for the last two days and I really want to thank you for the added service and ferry boats. Your efforts are greatly appreciated given this trying time for everyone in the NY/NJ area.
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Carolina Bound @crlnabound
@ridetheferry You guys rock! My son was finally able to get out of his cold, dark, damp apartment in Red Hook and to NJ thanks to you! :~)
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Meagan Edmond
Its been a crazy few days but can't thank the organization your crew enough for helping a girl get to work! Much appreciated!
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Hank Ace
Big thank you to NY Waterway for providing crucial service between Jersey City and Manhattan. Way to go!
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Jennifer Palmer
Hi! Thank you for going above and beyond to help us out during this time!
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Michael Williams
@ridetheferry Thanks for such responsive customer service and IT support. Grateful for your staff getting to work so that I can get to work
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Graham Roberts @Grahaphics
props to @ridetheferry , a life saver for north brooklyn right now
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kristina @kristina_noel
@ridetheferry thx for finally getting my BF home after being in NYC since Sunday morn.
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Joanna Belbey
Big shout out to @ridetheferry. We appreciate how you help NYCers get home, especially @greenfuzz #ridetheferry #NYWaterway
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Taylor Wolfe
@ridetheferry thanks for the 6pm heads up. Left early, made the ferry, much less stress.
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Larry Flick
@ridetheferry I almost felt guilty about how easy my commute home was compared to most. Thanks for the AMAZING service and personnel.
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Micah Bergdale
@ridetheferry Thank goodness for NY Waterway!
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Nirav Patel
To the rescue, @ridetheferry bringing back a bit of normalcy to Hoboken! Thanks guys!
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Eric Anderson
"Excellent customer Service by your boat staff on the 3:53pm Hoboken - Pier 11 boat. App purchased the wrong ticket by mistake and they told just use it. I was sure I would have to call customer service. They took initiative and took care of the customer. TWO THUMBS WAY UP."
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Jackson Claudio
"Just a BIG thank you to Capt. Dan on the Garden State for contacting me and returning the folder I left on his boat. Capt Dan was nice enough to call me so I could pick up the folder with my work papers!"
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Julianne
"Today, in my usual morning rush, I mistakenly gave my monthly pass to the ferry operator who thought it was a single ticket. As is the procedure, he tore it up and placed it in the box. I didn't realize this until after I was at work. I called your customer service team. I explained the situation and told them my name was on the back with my cell phone number. They were so understanding and helpful. They told me they would look into it and get back to me. I really thought it was a lost cause! A few hours later Sylvia (spelling?) called and told me they found it! - The pass was waiting at Port Imperial when I got home from work today - it was even taped back together!
Your team went above and beyond for me today and I am so appreciative. I know you receive your share of complaints so it was important to me to take the time to acknowledge the hard work and efforts of your team. It is also a testament to you, as their supervisor. I have been taking the ferry for 6 years and this validates why my husband and I spend the extra money to commute this way. Thank you so much again!"
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