Customer Testimonials
At NY Waterway,
we like to think of our customers as family. What our customers think
is important to us, and here you can view just a small selection of the
many customer reviews we have on our services.
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Stephanie Bailey
"I'm on bus #183 right now. Just a quick note to tell you about
something I appreciate. This driver searches very hard to find people
who are trying to flag him down. He looks around city buses that often
obstruct the view. It is so frustrating to be passed up but he seems to
care."
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Monique Villanueva
"I am just sending this email to commend the NY Waterway on a staff member Dave Arredondo. I ride the Lincoln harbor ferry almost everyday and I have to say dave is a very polite and professional and always makes sure my self as well as my children board the ferry safely with employees like this i will continue to recommend the waterway to family and friends."
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Jim
"Just wanted to say thanks to the 57th st bus driver who pulled in to midtown at 7:31 tonight, and also to the paulus hook crew. That driver was really great, calling ahead to ask them to hold the boat for me for a couple minutes, and thankfully I made it. This is the last paulus run of the night, so it really helped me out that everyone involved would give me a little slack. Thanks very much to all."
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Jennifer
"I just wanted to thank you for employing such excellent drivers and
security at NY Waterway. In particular Rick, at Port Imperial, and
Evaristo, who drives the Blvd East ferry bus. I mistakenly left my pass
on the bus this morning and realized it as I entered the port. I spoke
to Rick, he asked me a few questions and immediately called the
dispatcher to track down my bus and speak to the driver (Evaristo).
Thanks to both of them (and the dispatcher!), I had my pass back after
about 30 minutes (I decided to wait for it even though Rick had assured
me they would have it for me at lost and found, if they found it). I am
so appreciative. I have to say, I have a special appreciation for
Evaristo and Rick, they were so kind and helpful, but all of your
drivers and ferry staff are excellent. They're one of the primary
reasons I'd never take any other transportation into the city."
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Margarita Lentini
"I have been using your service for the last 1 1/2 years daily. We
are all quick to complain when something is wrong but seem to hesitate
to give a compliment. I was riding on the 5:40pm midtown to NJ ferry
when I witnessed one of your ferry crew, Will Nieves, take the time to
assist a passenger who was blind. His kindness and compassion was
evident and commendable. In this day and age, that kindness uncommon and
I wanted you to know that people like Will are hard to come by and I am
very appreciative to know that he is the caliber of employee that NY
Waterway retains. With service like this, I will continue to make daily
trip to NYC with your service for years to come."
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Jennifer M.
I wanted to say thank you to Sylvia and Bernice for looking through
what were probably hundreds and hundreds of tickets today to find my
lost pass which i mistakenly gave to one of the deck hands this
morning. I was beside myself today. I couldn't believe I handed over my
pass on the first of the month, no less! I am so grateful to these
ladies for their kind assistance. Amazing customer service!! NY Waterway
has fantastic employees. It's why I won't go back to any other form of
transportation to commute into the City. Thank you again Bernice and
Sylvia you literally made my month!!
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Jose
"I know many people usually send complaints to this email however it
is important to also give credit when people take their jobs seriously
and make the everyday commute more pleasurable. I would like to commend
Cathy, one of your ticket agents I see every day on the boat.
Not only is she very professional with her attitude but most important,
she always greats you with a smile and has the best of attitudes. It is a
pleasure having her on the boat every day, she always makes the daily
commute a little better. :)"
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Andy
"I wanted to reach out and thank you and your staff for the
exemplary service that you provide. I have used the ferry extensively
between Hoboken 14th Street, and W39th street since May of last year,
and am always impressed by the staff, and their courteousness,
helpfulness, and just pleasant demeanor. I know that they work very long
days, having seen the same older gentleman on the 6.20 ferry in the
morning, and the 7pm back at night, but they are always pleasant, and
helpful (a massive contrast to employees on the PATH or MTA!). They were
particularly helpful to my wife who traveled across heavily pregnant,
and I am thankful that they are there, and that they care so much. I
enjoy using the ferry for my commute, I take it a number of times a
week, (not every day as the cost soon racks up), and found myself
wondering why it is not utilized more, and how you may keep some of the
people who have tried the ferry during the PATH closure using the
service. Whether it is reduced price ticketing, loyalty cards, peak and
off peak pricing, or marketing to people particularly in the Shipyard,
and other residences in Northern Hoboken I don’t know. I work as a
marketing director for Single Malt Scotches for a family owned
distiller, so, marketing is my thing, and I’d love to be part of any
focus groups, ideation, or trial schemes you may wish to run. I love
riding the ferry, having a view of Manhattan, rather than being crushed
into someone’s armpit is just so much more civilized. I’d just love you
guys to be even more successful, you and your staff deserve it."
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Kristina
"Dear NYW Team,
I just received the very kind email from Mr. Imperatore through The
Shipyard and wanted to extend my appreciation. I have only lived in
Hoboken a short time and moved across while I was pregnant with my 4
month old son. With the ferry on my doorstep, you became my new
transportation. Your staff were beyond helpful and made every journey so
enjoyable. They helped me on and off, always asked how I was feeling
and always had a nice thing to say. I am forever loyal because of this.
Until the email this morning, I had no idea this was a family operation
and was so pleased to read this. I sincerely hope you are able to retain
all your new customers from the storm. Your quick, professional
management of the increased ridership was truly fantastic and the email
was such a nice gesture. You find yourselves in a unique business
position of just having had hundreds of trial customers. I will keep my
fingers crossed they all stick with you as they return to work in 2013.
Merry Christmas and a very Happy New Year - Cheers!"
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Natasha @TashE228
"The only good thing about going to work this early is the beautiful ferry ride to Wall Street. Thanks @ridetheferry"
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Kelly R. Maguire @KellyRMaguire
"@ridetheferry is the best and the employees are so friendly!!"
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Joanna Belbey @Belbey
"@Kikidell taking @ridetheferry is such a treat #bestcommuteever"
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@monkeygirl09
"I've said this before and I'll say it again- the NY Waterway staff
on the boats are the best. Always so helpful & pleasant."
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Joshua Baris
"This Thanksgiving I would like to personally say thank you to the
NY Waterway. I am thankful that you have safely brought my wife, family
and friends home after so many disasters such as the 9/11 attacks &
the US Airways flight 1549. If it were not for the amazing commute that
the NY Waterway provides, my wife would probably spend another 2 hours
commuting to and from work each day. This equates to 5200 hours or 216
days of additional time I have spent with my wife thanks to you.
Additionally, because of your amazing ferry service you have helped my
business as a leading Realtor along NJ's Gold Coast bringing many buyers
to our area from NYC. Thanks again and I wish all of the employes for
NY Waterway and their families a Happy Thanksgiving and Joyous Holiday
Season! Warm regards, Joshua Baris "
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